Axis Bank Credit Card — Credit card dues paid but not showing on account.

Website:

www.asix bank.com/support

I have an axis credit card having last 4 digit -3828. I had paid my credit card dues amounting of Rs. 5498.81/- (five thousand four hundred ninety-eight rupees eighty-one paisa) on 3rd Aug'22 through net banking (SBI) by using link of Axis bank App "pay my dues" in Credit card page. But the payment is not reflecting at my axis credit card account, so I contacted axis customer service on 10th Aug after waiting more than 3 working days (because when I contacted them on 8th Aug, they are not agreed to accept any complain as 3 working days is not completed yet). This issue has been raised to back end higher office as per customer care personnel and the reference no for escalating the issue to axis higher official is 73558763. Till today no official mail or resolution received nor paid amount showing in my account. It seems axis customer service deliberately ignoring this payment mishap. So, I request you to look into this matter quickly as my billing date is on 14th of this month which include fine as well as huge interest, though I have paid within due dates. I already have sent bank transaction statement to customer service