Axis Bank — credit card deduct excess amount to my ac

Address:

Kanpur, Uttar Pradesh, 208016

Sir I request to you that I go to you branch to close my account on date 4/8/2018 I pay all dues which are my credit card dues & bank a/c your executive tell me that you pay Rs12000 in your a/c to clear all dues .but 4800 is transection to credit card excess amount . I call toll free no but he say to this amount is not refund to me or my account which is credit to my account .so please solve my problem. do as need full. thanks
Details of transction
Date-1/6/2018 NSBI[protected]---Rs1500/-
Date-25/7/2018 nsbi[protected]--Rs1600/-
Date-4/8/2018 A/c no [protected] -Rs-12000/-
Date-6/8/201/ nsbi[protected]--Rs 9500/-