Axis Bank — Credit card emi closure - wrong information provided

Address:	Bangalore, Karnataka
Website:	www.axisbank.com

I had raised a request for closure of my EMI, the customer care agent took a request and initated to close the EMI, he had asked me to pay 16000 as the pending amount. I wanted to close the emi as my min amount due was high around 5000 as i have other commitment and credit card I couldn afford this payment, he said i can make the payment imediately and it will be adjusted in the next bill. I made the payment and waited for a reduced bill, but to my suprise now i have recieved an bill with the min amount of 16377, saying the emi has not been closed, the previous amount paid was not adjusted. I found it difficult to pay 5000 itself, now i am forced to pay 16000 for the wrong information provided by the agent. - SR number[protected] and the EMI closure request number is[protected]