Axis Bank — Credit card emi transaction cashback not received

I had done a transaction using Axis bank credit card and at the time of payment i received a receipt showing that i will be eligible for a cashback of 9000rs within 90 days, but still after completion of all emi and time duration of about 100+ days i am yet to receive my cashback, , , i can share the rest of details only if contacted by original Axis bank executive.