Axis Bank — credit card excesses payment charged

Address:

western expess highway, opp hub mall, 400065

My credit card 3868 total payment settlement was 51 thousands as per the recovery agent from axis bank conversation and i paid 570000 already still my card is not closed neither the release it i told so many time to customer care as well as axis bank as well still my query not resolve please help me to resolve it even i received a letter from axis bank about the recovery which i already uploaded