Axis Bank — Credit card false charge of joining fee - claimed as a Zero charges card at the time of sale.

Address:

Kolkata, West Bengal, 700019

Hello Sir,

I am writing this mail in a state of distress. I have a axis bank credit card - [protected]. This was issued to me in December, 2015
last month. Initially calls had come in requesting me to take a zero charges credit card. I had categorically and repeatedly
asked the concerned person who had called from the bank as well as the person who had come to collect the documents and do a verification with the original documents
to my home, about any HIDDEN CHARGES and that whether there were any charges in case I simply did not use it to be sure.

However, earlier this month a statement has been raised even though I am yet use the card wherein a charge in the form of joining fee being Rs. 250/- plus service tax of Rs.36/-
is being charged. I called up the customer care today evening and have registered an immediate cancellation request. I spoke to Mr. Shashi Kumar from the customer care today.
He told me if I spend a certain sum then the amount will reimbursed. While I very well may end up spending as much what bothers me is the attitude of cornering
me in to forced purchases for getting the waiver which I should not have required at the outset. Here I would like to say that I had refused a credit card
from Axis Bank twice due to shady behaviour of bank personnel and the card having had some charges before. He has registered my cancellation request and I have received
a card has been blocked text message as well. The request number for cancellation given by him is 19930536.
I am a bona fide citizen having completed Company Secretaryship as well as one group of Chartered Accountancy Final examination.
I work for one of the big 4 accounting firms and our company also has salary accounts with your bank. Since, there was
wrong declarations from people posing as axis bank representatives I request that either the charges be waived off or the
card be cancelled with immediate effect without any impact on my CIBIL score since I intend to apply for a Home loan
later this year and have maintained the highest standards in banking for all transactions till date.

I earnestly request you to kindly help me out from this predicament at the earliest.

Thank you.

Regards,

Raunak Roy Chowdhury
[protected]/[protected]