[Resolved] Axis Bank — credit card fraud by bank employes

Abhi Setia

from Khanna, Punjab

Address:

#108 Ward No 13, Prince Colony, Ludhiana, Punjab, 141114

I m ravinder kumar i m having account no [protected] in axis bank they call me for free credit card for life time but they apply the wrong card with charges 1500+gst i compalint lot of time on customer care for wrong card but they change the card but didn't refund the charges they always told refund will be done in 2-4 working days but no refund is done i face this problem from 4-5 month please clear it on urgent basis

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Apr 28, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2019

Axis Bank Customer Care's response Hi, sorry for the trouble. We will check and get back to you at the earliest with the update. Regards, Team Axis Bank.

Verified Support

Mar 26, 2019

Axis Bank Customer Care's response Hi, with reference to the service request number 49975337, we understand our Bank official has contacted you and addressed your concern in the referred matter. We understand the credit card was issued basis your positive consent. Further, the credit limit is offered after careful consideration of your application on its merit in line with Axis bank internal policies and operating procedure. Sorry for the trouble. Regards, Team Axis Bank

Apr 08, 2019

Updated by Abhi Setia bank employees misguide the customer about the product

Apr 08, 2019

Updated by Abhi Setia bank employees n customer care told me about the refund of charges ... ur bank apply card on phone but didn't refund on phone complaint

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Comments

Xavier Stephan

Dear sir

I have opened tha asap account and i deposited 1000rs and today i got the message that my among was debited and account was deactivated how it happen with my permission and i want my amount and ensure account will become active my customer id is[protected]

Axis Bank Customer Care's response, Mar 22, 2019

Verified Support

Hi, we understand that our representative from Nodal Office has responded to your email. Request you to respond back on the same mail to raise the further grievance. Regards, Team Axis Bank.