[Resolved]  Axis Bank — Credit Card Fraudulent

Address:Laxmi Nagar Delhi-110092

Respected sir/ma'am,

My transaction amount is Rs.1485 and this amount is unauthorized and not done by me and also I have registered this complaint to axis bank and cybercrime also. So, kindly check the transaction and try to stop it and kindly send the details and do the needful. And also shared me update as soon as possible.

I have received a call from Axis Bank Executive regarding credit card reward points and EMI conversion the executive name was Ishita so after that she asked me to open the mobile application and told me to follow the instructions as she said after that she provided me a website URL for collecting reward points (www.rewardscart.org) and she was guiding for EMI conversion as well but when i was feeling doubt on her I disconnected the call. I hadn't received any msg from her side for transaction but last night I was checking my EMI status then I saw that these three unauthorized transactions had done so I had called to Axis Customer Care to block my credit card and stop these transactions and also I had called on 1930 to report for the same. I had received the call from [protected](ISHITA) for this fraudulent.
Fraudulent transactions through Credit Card of Axis Bank, Card No [protected].

I am a housewife and my financial conditions are not good.

Also I have shared you the screenshot of the website and transactions mail also.

Kindly do the needful at the earliest.

Thanks & Regards
Reeva Subhojeet Haldar
Contact- +91-[protected]
+3 photos
Was this information helpful?
No (0)
Yes (0)
Dec 11, 2023
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2023
Axis Bank Customer Care's response
Hi, please note that the Disputed Transaction has done using OTP. The transactions disputed by customer are secured two factor authenticated transactions done using PIN/OTP. As per RBI guidelines, the card & OTP related information is confidential information which is not supposed to be shared with anyone else. Hence, the dispute has been closed under customer liability. Regards, Team Axis Bank
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Axis Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    52%
    Complaints
    12951
    Pending
    0
    Resolved
    6557
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all Axis Bank contact information