Axis Bank — Credit card fraudulent transaction

On 28/04/2023 i got a phone call from an unknown number claiming to be a representative of axis bank. She was enquiring about whether i have received my new credit card or not. Later she herself provided me all the details of my new credit card. She was telling that i will be awarded reward points on my credit card and for that she had sent me an otp both on sms and email (Email id - secure. [protected]@axisbank.com). On denying to provide the otp she kept me busy on the call and later i received email and sms that amount has been spent on my credit card. This happened 4 times and 4 times i received email and sms that amount has been spent from my credit card. Then i blocked my credit card online and contacted axis bank customer care. As per them 2 transactions have failed and 2 transactions (Amounting 18k and 15k) have been spent on nobroker technologie. I even raised a service request with them and was provided a request id[protected].
Request you to please take necessary action against the fraudsters and help me get my money back.
Was this information helpful?
No (0)
Yes (0)
Axis Bank customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Axis Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    52%
    Complaints
    12953
    Pending
    0
    Resolved
    6557
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all Axis Bank contact information