| Address: Hyderabad, Andhra Pradesh, 500061 |
Hello,
I had an axis bank credit card which i have paid and cleared all "dues" in full along with interests and all other penalties and charges on dec 2017. I have received a nil outstanding letter from axis in jan 2018. Axis bank has updated the cibil as well that nothing is pending.
This month in may 2019, axis bank has updated my cibil report that the same amount that i have paid in dec 2017 is still outstanding. I have been trying to reach out to support and its of no use. Their support is only using copy and paste of same info that i still owe them. They are not even bothered to see the payment receipt or the nil outstanding letter. Finally today after emailing them with ample patience, i receive an update that i now need to pay cibil masking charges.
I'm seriously frustrated over the fact that after clearing everything why shud i be paying the masking charges. Also was how did axis bank wake up suddenly after 1.5 years that i have an outstanding amount?
I've requested their support team to call me multiple times and all i get is your registered mobile no is not reachable and they ask me for an alternate number. I provide it and then another representative asks me alternate number. This goes in loop and i never receive any calls.
I would like to take this up seriously.
Thanks & regards
Rahul Was this information helpful? | 
