[Resolved]  Axis Bank — credit card / I am provoked and cheated by axis bank employees

Address:

Bangalore, Karnataka

Hi sir,

My name is vijayakumar reddy vakati, i have been a loyal customer to axis bank from last 5 years.

Hope you are the highest authority to tell my concern so that you can help me on this.

I have been provoked, cheated and bluffed by axis bank executives and managers multiple times, i had a due amount of 1 lakh 5 thousand in the month of august 2018 as i have few family medical issues so that i haven't paid. I got a call from farooq from axis bank legal team he called me and asked me to pay only the credit card amount which is 87k and the remaining interest he said he will do get reversal for me before paying i have called and checked with his manager bala kumaran who is a manager in axis bank bala kumaran said do what farook is saying he will do the need full. Based on this assurance i have paid 87k but after paying the amount no one answered my calls and messages.

The very next month there is guy called santhosh soundarajan manager from kodambakam branch. I told him the background and explained him what happened in the last month after that he said me to 1060 rupees after that no need to pay anything after that i have paid and i have his call recordings. There is next month another manager called me and asked me to pay 1060 again and said no need to pay after that i have paid it, even then also i am getting calls i have escalated it to axis bank customer care they took all the managers in to conference and balakumaran said he will look in to this after pongal and help me to sort this out but he is not answering my calls.

I am ready to pay the interest amount what i had in month of august 2018 which is 12 k due to the wrong commitment and wrong guidance of your axis bank employees it got increased to 27 k now i am not in a place to pay 27 k.

I am attaching the chat for your reference what i had with your axis bank executive. I am not able to attach the call recordings with this email please let me know is there any way to share them with you.

Request you to kindly look into this and help me to resolve this issue and let me know how to proceed further.