[Resolved]  Axis Bank — Credit card is said to be cancelled by the executive but it's still being charged.

This is S Janhavi (Customer ID:[protected]. And I had an account in axis bank branch (IFSC code - UTIB0000065). Last year, December 2021 we decided to close the account and at that time all the cards were destroyed including debit, credit cards and there were no mention of outstanding balance as such even after enquiring seperately.

Yet we started receiving email saying there is an outstanding balance and needs to be paid.

Since then we have approached the bank thrice regarding the same issue but they were unable to resolve it and were not able to give us the credit card details too as it was destroyed by the employee there, and still we don't know the credit card number in its entirety.

They gave us a customer care number to talk to and get it resolved there. The number given by the branch office to contact was [protected]
The initial call was on 5th March 2022 at 4.44PM, Agent - Mohammad Usman from Retention desk
He offered to cancel the card after paying the minimum amount of 150/- or so and providing with life time card with no charges
But that was not done

Next call was on 9th April 2022 at 5:39PM, Agent - Akash M
He responded that there are no active card linked to registered phone number and the card is terminated and there is no pending due to be paid.

The credit card due balance was less when this issue started but due to lack of information and resolution from the branch office as well as misinformation by customer care executive it has been multiple by 6 times.

We contacted nodal.[protected]@axisbank.com too via mail regarding the same. It's been week and got a message saying the card is cancelled, yet again I recieved the same mail saying there is an outstanding balance to be paid now.

Please help us out with this and resolve the issue.