Axis Bank — Credit card issue

Address:

Bangalore, Karnataka

Hello Team,
I am writing this email in regards to fraudulent transactions done on the above mentioned credit card and there was no support provided from AXIS bank to investigate/resolve the issue – Now which is pending since 7 years.
Name on the card: Bibi Ayesha
Card number: [protected]
Dear sir/madam,
This card was allotted to my dear wife in the year 2008, but my wife did not get a change to use it anywhere and was kept in her purse for long and which dropped out of her mind to use it and between that which it was stolen.
After the card went missing it was swiped for multiple transactions to which we did not receive any statements nor SMS for the transactions that happened on the card.
After 6 months we received a call telling to make payments to the card, after which we rushed to Axis bank Mysore Karnataka to get more details. The Manager at Axis Bank advised us to make minimum charges payment against the card account and informed us he will get the case closed. Post which we did not receive any calls.
In the year 2013 we started getting calls for making the payments from Rajajinagar Bangalore branch.
Initial I explained them the situation and the manager from collection team informed us he will investigate but I guess the file was passed to someone else and they started to call my wife to make payments and THREATENED her, Post which I got involved to convince but the manager was so Rude he informed me stating he will ensure your credit history is screwed and you will never be able to make payments against our card account.
Now again in 2015 I am receiving calls and a lady called RITA is Calling me from number – 080 – 42468004 to get the case closed.
Asking me to pay 34, 000 or a legal notice will be issued in our name and legal actioned will be taken.
PLEASE ADVICE HOW DO I GO ABOUT THIS NOW – ITS BEEN 7 long years and AXIS BANK is threatening us.
I am still ready to make one time settlement for RS - 10, 000 for the money which I haven’t used.
If you would like to talk to me please call me on [protected].