Axis Bank — Credit Card Payment not reflecting.

Address: 400706

I made a payment of Rs.10, 000 on 5th April 2017 using the online payment option for my credit card. I did not receive any SMS or any type of confirmation so I called the customer care to which they replied that the payment will reflect in 2 working days. The payment is still not reflecting neither on the app nor online.

Yesterday was the 3rd working day and I am still not able to see the payment reflecting.

I had taken a snap of my payment confirmation which I am ready to provide. additionally, I checked with the bank from where I made the online transfer and I see that the amount has been debited from my account.

Tomorrow (10th April) is the due date for my Credit card payment and I do not wish to fall into defaulter list or hamper my credit rating because of some faulty system. I tried sending an email to [protected]@axisbank.com but I received an email stating that my email address is not registered. hence I am complaining on this portal.

Please rectify and get the amount credited.