Axis Bank — credit card recovery misbehaviour and threatening

Axis Bank — credit card recovery misbehaviour and threatening

P pravesh.shrivastava from Delhi, Delhi

I had been given a Axis Bank Credit Card with INR 20000 limit and it got expired in 2017. I had been paying the bills on time. But once the card is blocked, I am not able to pay the bill. Then I got a call from recovery team member Ms. Rupali ([protected]) and she asked me to pay the entire outstanding amount of INR 13227. But as I salaried person it is a big amount for me so asked for some time relaxation. But she didn't give me any time started abusing me and threatened me to send recovery guys. So, I raised a complaint with axis bank and they allocated me a collection manager Mr. Upendra. I had words with Mr. Upendra and he gave me time relaxation like I can pay INR 5000 per month. But today again I got a call from Rupali and she asked me to deposit the entire amount today. I told her that I have already had a discussion with Upendra but she said she didn't know anything and pay the amount. When I said, it is not possible for me so she had texted me that she is sending recovery team at my house and they know how to collect the amount. I contacted axis bank customer care, they said call us from your registered mobile. Mobile mobile number is changed and I have already got it updated in axis system but it is not accepting my new number though I had confirmation from axis that my number is updated. So, I am not getting any help from axis bank. What should I do now? Was this information helpful? No (0) Yes (0)
Axis Bank customer support has been notified about the posted complaint. Jul 31, 2019 Updated by pravesh.shrivastava Instead of connecting with me Axis bank recovery team is approaching my relatives and threatening them. And axis bank is not allowing me to connect with customer care with my registered mobile number. What a bank Jul 31, 2019 Updated by pravesh.shrivastava Ms. Rupali called my relatives and used abject words for him as well as for me. This is Axis Bank customer relationship. Why axis bank is not controlling it's recovery team and not guiding on etiquettes. I promise I will never have any kind of business relationship with Axis bank and convince people for the same. Verified Support Jul 31, 2019 Axis Bank Customer Care's response Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank. Aug 02, 2019 Updated by pravesh.shrivastava Sent you my contact number via message. Aug 05, 2019 Updated by pravesh.shrivastava Hello Axis bank, Even after sharing my mobile number, I have not received any call from your side. I can expect a bit responsibility from you. Axis bank used to be one of the best bank. Aug 22, 2019 Updated by pravesh.shrivastava How long you will take before responding? Such a irresponsible bank. Dec 07, 2019 Updated by pravesh.shrivastava Long time no response from Axis bank. I raised a request to close the card. Still today I got credit card statement. Great service by Axis. Again raised ticket to close the card today Feb 03, 2021 Updated by pravesh.shrivastava No response from bank in last 2 years. I wish bank should be closed permanently.
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