Axis Bank — Credit Card settlement

I had a axis bank credit card in the year 2015 and settled it on 2016. But in CIBIL it still shows active and impacted CIBIL still. i have settlement copy with me of full payment. I dont have card now. PLease clear the same in CIBIL.
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Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2021
Axis Bank Customer Care's response
Hi, we request you to share the registered mobile number along with complete Cibil report where the same is reflecting and control ID for further assistance in the referred matter. Regards, Team Axis Bank
Aug 31, 2021
Updated by Rjs828086
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