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[Resolved]  Axis Bank — credit card settlement of axis bank

Address: New Delhi, Delhi

I am writing this with regards to my credit card bill payment. My credit card number is xxxx-xxxx-xxxx-1774. I recently received a bill of amount rs. 247702.

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months, but we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 20% of my debts moreover i have paid more than 4 lacs in this credit card but still the amount is outstanding rs. 247702. I am continuously requesting you (Axis bank) to settle the same for the last 1 month. If agree to settle with this amount, i shall be clearing their dues within the next 10 business days. More than 20% is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Thanks,
Sushil nerwal
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Jul 4, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
May 27, 2019
Axis Bank Customer Care's response Hi, we request you to contact phone banking team and opt for settlement. Regards, Team Axis Bank.
May 30, 2019
Updated by snerwal Sir, Today I talked to phone banking team regarding settlement but they are saying you are not eligible for settlement. I don't understand what the eligibility criteria for settlement?? I have requested them for settlement.
Verified Support
May 30, 2019
Axis Bank Customer Care's response Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
May 30, 2019
Updated by snerwal Ok my contact number [protected]
Jun 05, 2019
Updated by snerwal I am regularly trying to contact phone banking customer care team for settlement as advised by you but unable to contact. You have also taken my mobile number but not received any communication from your side. Only I receive lots of calls from 8 am to 6 pm from collection department, which are very much harassing.
 
3 Comments

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Comments

I maintained my balance on this month then Also my account was debited rs 1083.47 as consolidated charge, ..! And I think this was not fare...! A huge amount for consolidation...?

credit card settlement of axis bank - Comment #3443191 - Image #0
credit card settlement of axis bank - Comment #3443191 - Image #1
Reply
Axis Bank Customer Care's response, May 30, 2019
Verified Support
Hi, we will help you sort this out. Please Inbox us the details of your concern along with your contact number and we will reach out to help you shortly.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
My my Axis bank account i got money deducted as 300 as cash transaction fee, 300 as BNA convient fee, 108 as GST, 236 as DR card Annual charges and 50 as ECOM PUR/AVENUE ZIPCAS/MUMBAI. Nearly a total of more tahn 1000 rupees from my account in the month on may 2019.
Reply
Dear, Sir I have a credit card with your bank bearing card no -[protected].Due to lock down I can't run my business and face finincial problem and unable to pay the said amount for that I want to request you to settle by paying 20% of the said amount.
Thanking You
Montu Bora
Jorhat Assam
[protected]
Reply

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    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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