Axis Bank — Credit card upgradation (from life time free card to chargeable) without my consent

This is regarding my credit card ending with 9896 ( the upgraded one). This card is upgraded from my old card- life time free card to chargeable card without my consent. for that they charged me Rs 3000 annual fee and GST 540. during conversation over the phone the CC marketing person never mention about this and gave false information. When i received the upgraded card (June 2022) i totally surprised that the card is chargeable. So I decided to pay all my old card dues and raise a request to close my auto debit option (June 2022). Then raise a complaint about the upgraded card to close to the Nodal officers level I & level II (June 29 2022) because i never activate this card and never used it any where. But i didn't get any proper reply from them within the time frame. Because of them now I forced to pay Bounce charges + interest + GST comes around Rs 1842.31 for two months ( July, August) and Annual fee Rs 3540(Total Rs. 5381) . I paid all the mentioned amount completely and Requested for my audio conversation proof for reversal of my charges implied on nonactivated card. Please help me on this regard.