[Resolved]  Axis Bank Credit Cards — Levying unnecessary charges on blocked credit card

Address:

Surat, Gujarat, 395007

I was using Axis Credit Card (Credit Card No. ****5835) since Jan, 2012.
In June, 2015, some fraudulent transaction was done on my card and I got my card blocked.

However, no harm caused as these txn were accepted by bank as fraud and reversed.

Untill June, 15, I was paying my card bills t/h Axis Net Banking (I have Axis Saving A/c also since June, 2011) but after June txn, I was unable to make payment of outstanding dues (Genuine txn) as the card was blocked so un-linked from my Axis bank a/c.

So, I asked Customer Executive how to pay my existing dues to avoid late fees.
They suggested to deposit Cash at Branch which was chargeable Rs 100/-
I again mailed this is not feasible why should I bear charges w/o any default of mine.

But no suitable./sincere reply recd from your customer exec, then I searched online and on net banking..somehow I got the way to pay online…I regd this Card as Payee in my Net Banking.


But don’t know why this payment was credited by the bank in 3-4 days…
So, what I want to say that after my card get blocked, I always wanted to make full payment and timely payment
But due to circumstance as mentioned above, I couldn’t do so.

And Axisbank started charging Interest on O/s and billed in card stat.

In this way, the Bank has kept charhing interest and billed in every month's credit card statement with Due date as Immediate.

Now at present, whatever my dues are being shown by Axis Bank are only consists of Interest/Late payment fees and Interest on Interest.

I have become very frustrated by customer executive replies and thus writing on this forum.

What I want is reversal of all these unjustified charges (as no principal dues pending) and completely de-activate this card.

I will never use any credit card especially offered by Axis bank looking to experience I had during last few months.

Thanks...