Axis Bank — Credit payment forgery

Address:	603202
Website:	www.axisbank.com

Hi Team,

My name is Loganatha.P, I have an AXIS bank credit card with the limit of 20000rs. I have an outstanding amount of rs9000 and i have converted 8000 rs in 6 EMI's, which i need to pay 2000rs(EMI+ minimum due).
I was trying to pay 2000rs. By mistake, i had paid 20000rs which i do not want to pay.
- I tried calling the customer service immediately, they said that they can revert back my money before doing that the amount must get credited so she asks me to call after 2 hours.
- I have called the customer service again they were saying the same time.
- A lady picks the call. She said it won't be possible and it's been adjusted. I have been requesting and explaining the who;e situation, she was not even bothered and very rude. I was asking her to talk to the supervisor, she had disconnected the call.
- A lady picks the call, she said it is possible and she has taken a request and got this reference number[protected].
- After waiting for a long time to confirm the status i tried calling aging and spoke to the guy. He said that the requested has been taken on a different customer name. I was very confused. He said i will take a requets to and will revert 18000rs back to account Case number given[protected].
- To confim the status I have called and spoke to a GUY and he said it won't be possible. I requested for an Escalation team. He transferred me over. Spoke to a guy and he said it won't be possible and he will give me 110000rs back to account and they are not even clear with any instruction and they have promised that i will get 18000rs, its keep on changing person to a person.
- At last i spoke to a lady and she is only using the word 'WHATEVER" the money whatever the request has been taken will get the status on Wednesday.
Kindly, i request you to get my money back ASAP. I have loans to pay and i have a small kid I need to take care of my family.

Phone - [protected], [protected]

***** Please Help Me*********