Axis Bank — Customer care email id just provides automated replies. No actual reply

Address:

Alappuzha, Kerala, 688525

Axis bank customer care email id is an eyewash. very unprofessional in reverting to complaints. The silence is buying time as its only costing the customer and not the bank.

I have availed a loan that fluctuates its interest rate based on the market rate / RBI/ GDR.
But it keeps increasing at all instance but never decreases. However, when i complained, once it was reduced but i had to pay a heavy fine for this change and was ensured that such reminders are not required from then on.
However, now again. Even after 5 months since the interest rates have been slashed by all banks and the RBI, my bank AXIS still have not changed my interest percentage. I have been sending reminders after reminders and the bank officials are unethically buying time than providing a proper reply.

At my cost as a customer.

Very sad and unfortunate.