Axis Bank — customer harassment due to bank's fault - car loan ecs not activated for 5 months

Address:

Hyderabad, Andhra Pradesh, 500049

Hi,

I'm really disappointed with the services of axis bank loan branch.

When i was looking for car loan, axis bank proactively sent their agent for all the formalities where agent took all the necessary documents along with ecs details.

But to my surprise, the very next month, i got call from axis bank collection department mentioning that i have not made payment for car loan..

I somehow found the contact number of bank manager 'praveen' of axis bank loan branch, gachibowli, hyderabad and called him up at his number (+[protected]

I expressed my concern and disappointment that despite providing all the ecs details, my ecs has not been activated and that is causing me huge inconvenience due to personally going to bank's branch and making payment.

He accepted the mistake on bank's part attributing the delay due to some rbi guidlines changes and praveen ensured me that ecs will be activated as soon as possible. He even said he'll send some bank agent to my reidence/office to do formalities, if any but nothing is done till now.

It's been 4 months now and he hasn't done anything. Every month i'm getting call from collection agent to make make payment and i had to visit the branch to make payment.

This is a sheer harassment to the customer and it's axis bank's responsibility to activate ecs instead of delaying the matter forever and forcing customer to take time out of their busy schedule to go to branch and make payment.

For me, it's impossible to do so further and i'll make further payment only when my ecs is activated by axis bank.

I would like to lodge a separate harassment case against axis manager praveen and collection department both.

Thanks,
Gaurav
[protected]