Axis Bank — deactivate one assist subscription and refund the money.

Axis Bank — deactivate one assist subscription and refund the money.

T Tharun Babu from Khopoli, Maharashtra

I recieved a call last year with from axis bank for my bank details, telling me its for account verification and rs 1899 was debited from my master card without my permission which was refunded later on. Today, one year later my account was debited again with rs 1899 without my permission. I want to deactivate this subscription and refund the money immediately. Was this information helpful? No (0) Yes (0)
Axis Bank customer support has been notified about the posted complaint. Aug 08, 2018 Updated by Tharun Babu Hi Mrs Deepali, Its been over 7 days since my deactivation of one assist and still I have not got any update on the refund.Kindly refund the money as soon as possible.
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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Tharun,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 3401405.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Tharun Babu's [Complaint's author] reply, Sep 9, 2018

Hi Mrs Deepali,

It has been over a month and I have got no reply or any messages about deactivating and refunding the money yet after assuring me that it will reflect in my bank account after 7 or 8 working days.I'am now going to make a formal complaint to axis bank for the inconvenience One assist have cost me.This is very unkind for a consumer solutions company to act unprofessionalally.As stated earlier I want to deactivate one assist service and I want the money which was debited from my bank account unwillingly to be credited as soon as possible.

Regards
Tharun.