[Resolved] Axis Bank — debit account frozen

Kadam vikas

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 421306

Axis bank account no [protected], kalyan east branch, (Minor to major issue) a/c being guardian a/c i don't understand why they have frozen the a/c and without any intimation. We submitted the required documents on 29/07/2018, but till date it is in frozen state, i am in great need of money but can't do anything. When contacted same reply wait for 2 to 3 days.

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Oct 5, 2018

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Sep 04, 2018

Updated by Kadam vikas What is the need of freezing A/C?Why it takes so long period for activation?Then they should at least permit for closer of A/C, for which they say let it get activated first then can close the a/c.

Verified Support

Sep 04, 2018

Axis Bank Customer Care's response Hi, we request you to visit any of our nearest branch along with original KYC documents for removal of freeze. Sorry for the trouble. Regards, Team Axis Bank.

Sep 04, 2018

Updated by Kadam vikas Multiple times we visited bank branch, submitted kyc required documents but same reply wait for 2 to 3 days, but no use every time getting same reply.

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Comments

naveensingh01

from New Delhi, Delhi

Dear Team,

My name is Naveen Kr Singh, and i have an account in New Delhi Rajouri garden branch.
I request to you, Kindly please activate my Credit Freezen account and convert in savings account.

Regards,
Naveen Kr Singh
[protected]
A/C No [protected]

Axis Bank Customer Care's response, Sep 4, 2018

Verified Support

Hi, we request you to visit your nearest Axis Bank branch to enable us to assist you with your request. Sorry for the trouble. Regards, Team Axis Bank