[Resolved]  Axis Bank — debit card annual fees deduction

Address:

Swasthya vihar, New delhi, 201301

This is regarding annual debit card charges deducted from my account.
First deduction was on 26-Apr-19 and 2nd was on 27-May-19.
I logged SR 51263545 and 52790110 for reversal of deduction. Today when i called customer care for status i was informed reason for deduction :
-My account was changed to normal from priority
-2nd deduction as bank replace my old card with new chip card on RBI guidelines in 2018.

My question is :
-I haven't made any request for card replacement so why annual fees deduction 2 times.
-IF card is replaced then how can bank charge for previous as well as new card
-Secondly, I was issued with priority debit card though as per bank customer care my account was changed from priority to normal in 2017. If account was changed to normal then why priority card charges is deducted.
- Also if account was changed from priority to normal then why priority debit card was issued in 2018.

So would request bank to reversal the charges. thanks in advance