Axis Bank — Debit card blocking

Hi i am holding an saving account with Axis Bank from 2010, in Jan 2016 1st week Axis Bank block my debit card without informing me, when i asked them reason for blocking the card they told its blocked by back hand team as you are doing transaction from other country, i am using the same card from last 4 years to many other countries never happened, still i asked them to unblock the card they told me to visit the branch as i am not in India currently so i can not visit, so i plan to get a new debit card from Axis Bank, i applied online and then confirm more than 2 times with Axis Bank customer care on which address it will deliver, yesterday my card was delivered 200 km far from where i lived.
Even the staff was confuse either its cheque book or debit card.
And i am trying to contact with Axis Bank via email and phone they want me to wait so they can find the problem i do not understand why Axis Bank is not worried about their customers hope their MD is aware what their staff is doing, i even write to PNO on [protected]@axisbank.com but these peoples are so busy not replied yet.
I am really fed up with Axis Bank servies if you are planning to go with Axis Bank please beware they can only give you PAIN PAIN PAIN, and mentally tensions.