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[Resolved]  Axis Bank Debit Card — international debit card issued without my request

I the undersigned a customer of axis bank and having my salary account since long. Recently i have received a debit card from the bank having annual charge of rs. 500/- and when i contacted axis bank’s orange mall branch and asked why my colleagues having a card of rs. 236/- annual charge and how my debit card bear a higher annual charge. The bank people told me that i am having an international card and they did not give a proper answer why they have issued an international card to me. I asked the bank people to cancel the card and issue me an ordinary card and they asked me to contact customer care. When i contacted customer care for cancelling the card they asked me to submit the card to the branch. Again i contacted the branch and asked them to cancel the same and i got the reply that once issued card could not cancelled.
Axis bank’s online complaint system is very odd and you have to make step by step complaint and when i try to make complaint on first step the particular heading (Debit card section) is not accepting the system.
I want immediate cancel of this card and issue another card of minimum annual charge.
My details are as under:
Name : meenaben l gamit
Account no. : [protected].
Complaint marked as Resolved 2019-10-03 11:27:52

Complaint Status

[Aug 23, 2019] Axis Bank customer support has been notified about the posted complaint.
Verified Support
Axis Bank Customer Care's response Aug 23, 2019
Hi, we request you to DM us the exact location of the branch visited by you so that we may check and address this. Regards, Team Axis Bank.
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