[Resolved] Axis Bank — debit card wrongly charged + 2 different communications sent by the bank.

priyankak0788

Address:

560102

I have been wrongly charged this amount on 7th jan 2019 - 402.50 (Tips/scg/pos/ikea-dfc-alfuttaim/dt.02-ja)
This transaction has not been done by me. I would want to know more details and the refund for the same.

Also, on 2nd jan i had done an online transaction on ikea website and received an sms saying that my account has been debited with inr 50224.76 on[protected]:31:22 whereas on my statement it is reflecting the amount debited is 52299.04 ecom pur/ikea-dfc-alfu/dubai/030119/03:31 this has been over charged by the bank and the bank is sending 2 different communications of wrong debited???

Sms message is showing different amount and bank statement is showing different. How is it even possible??? Plus after 4 days there is a random transaction done by the bank.

This is cheating the customer. I want my refund.

+2 photos

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Feb 8, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Axis Bank Customer Care's response Hi, we are sorry to hear that. Do DM us your registered contact details and we will get back soon. Regards, Team Axis Bank.