Axis Bank — Debit funds because of technical issue

Address:

Thane, Maharashtra, 401208

Company name: agora climate control systems. We have corporate account in axis bank, duri centre, vasai (West), thane – 401 202 branch. We had deposited cheque of rs.5, 00, 000/- in our account dt.12.06.17. We got message from bank on 13.06.17 morning that the funds are credited to our accounts. So, we have issued the cheque to our suppliers. At late evening 6:30pm, we got received a message that the balance e is debited of amt. 5, 00, 000/-, the reason is shows that papers not cleared. Because of this debit balance, the 7 cheque was dishonored because of no funds. On 14.06.2017, full day no credit of funds transaction done, no message or phone was come to us. On 15.06.17, we got message that your cheque was in clearing & we got funds on evening 15.06.17. We complain to our branch, bur they said that they are helpless, they have no power to stop this type of technical issue, they told that the reason of this problem was that the bank of our cheque which was deposit in our a/c that is sbi, sbi had rejected the our cheque because of not clear image of cheque. They told that because bank's online system, they have no control on this type of issue. The cheque was returned at axis back office. They could not do anything. Plz, solve this issue. We had face very difficult time because of axis bank 's technical problems.