[Resolved] Axis Bank — Deducted 20k from account

Kiran Badre

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400068
Website:	www.axisbank.com

I had scheduled my two NEFT of 3259/ & 16743/- to process on 2nd Jan, but I received SMS from axis (2Jan)that it is failed and please re-initiate.

So I did it again (two NEFT) on 3rd morning. Later I received sms that 4 NEFTs are processed. Almost 40k deducted in place of 20k. So I raised a complaint[protected] with axis, they agreed it was due to technical error & they will look into it.
Its been 16 days now but no response yet even after multiple followups.

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Mar 12, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2017

Axis Bank Customer Care's response Hi Kiran,

Please allow us some time. We will get back to you shortly.

Regards,
Axis Bank

Verified Support

Feb 07, 2017

Axis Bank Customer Care's response Hi Kiran,

We have taken up the matter with the other bank. Please allow us some time to revert. Appreciate your patience.

Regards,
Axis Bank

Verified Support

Feb 08, 2017

Axis Bank Customer Care's response Hi Kiran,

We have requested the beneficiary bank to mark a lien on the beneficiary account. We will get back to you once we receive an update from the beneficiary bank. Request your patience and co-operation in the interim.

Regards,
Axis Bank