[Resolved] Axis Bank — Delay is updating KYC and my account is blocked

lenvy pereira

Oct 8, 2022

Address:

Mangalore

I am a NRE account holder in axis bank. Initially in June I received email and contacted by axis bank representative to update the KYC. I had provided all the documents through email.
Then in September last I received again reminder email from axis to submit the KYC, again i have given all required documents to them through email on September 30 th. From 1 st October they have blocked my account today is 8th October still i am not able to transfer the fund.
Because of this i had face lot of humiliation i had to give fund to my family for their monthly expenses as i am the only earning person in the family.

I need justice. I want heavy penalty to be put on axis for delaying process and not responding properly.

Was this information helpful?

No (0)

Yes (1)

Nov 22, 2022

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2022

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.