Axis Bank — documents not updated in system and delay in claim

Address:

Tohana, Fatehabad, Haryana, 125120

I have send all required document include chq and id proofs but they give pendency of these docs, i confirm from customer care thay agree yes we received your docs but still not uodated from one week they are delaying in process.i also mark a mail to yogendra jaiswal about this metter but he is also lazy man no revert till now.
Plzz suggest what i need to do or which action i need to take

Regards
Aakash mittal
[protected]