Axis Bank — ecs mandate not stopped even after 1 year

Address:

chandigarh

Hi sir/ Mam,

I am a savings bank account holder (account no- [protected] ) in your esteemed organisation.

In oct, 2018, . I had subscribed for a service from Justdial (indiaIdeas.com) for rs 4720 per month for a 12 month period, from oct 2018 to oct 2019.

This amount of rs 4720 was being charged through ECS mandate which i had signed and given to justdial (indiaIndias.com) representative for the 12 month period, from oct 2018 to oct 2019.

Even after completing of these 12 months on OCT 2019, the said amount is still being allowed by the bank to be deducted each month on 15th or 16th day of each month through the same ECS, which had expired on oct 2019 itself.

Justdial has stated that the customer can get the ECS cancelled through bank branch, and hence many customers of the justdial who were stuck in the same scenario followed this and got their justdial indiaIndia.com ECS mandate cancelled through their respective banks.

Hence, today i visited the axis bank branch of sector 32 C Chandigarh and the staff there appeared knowledge-less on how to stop these unauthorized ECS deductions. They didnt know that icici, kotak mahindra and sbi provides their customers ECS CANCELLATION options in even net banking.

Those banks who dont have this option, they have ECS CANCELLATION FORM, which many Justdial victims used and got respite from these unauthorised deductions.

ALL these options, sector 32 chandigarh branch officials (clueless branch head and his subordinates) said, are not available in the axis bank, which is not possible as i have known many axis bank customers who have got their ECS ended through bank.

i have already emailed seevral times to the axis bank team and there is no concrete reply from their end.

Again 15th of the month is approaching and again, i fear the unauthorized transaction would be done to deduct my hard earned money from this axis bank account..

kindly take action and cancel these unauthorized ECS mandates asap, otherwise i would be left with no option but to close down my axis bank savings account.

Thanking you in anticipation,

aftab
[protected]