Axis Bank — email alerts missing for credit card

Address:

Mumbai City, Maharashtra, 400049

I hold a visa credit card issued by axis bank.

Since past one month now, i am not getting any email alerts for my credit card transactions (Merchant and/or online) on my registered email id. Please note that i am continuing to get the credit card statements on my same registered email id. I also received sms alerts for transactions on registered mobile. Only the email alerts are missing.

I have called up on helpline numbers, visited the branch and consulted the branch manager and my rm as well but to no avail. Helpline refuses to even raise a service request for the issue. They just tell me that they will escalate it.

I am extremely disappointed with the effectiveness of customer service. It is a major security issue from my perspective. I am a priority customer of the bank. I cannot even imagine what service a regular customer will get!