[Resolved]  Axis Bank — Excess payment in credit card. Refund denied

My cc no [protected] i received an offer from axis bank on march 23rd 2017 that the charges levied on my cc are waived off provided i clear the due amount on or before 30th march 2017. Accordingly i requested by brother to pay the said amount of rs. 108719.11 to axis bank cc and he paid the same on 30th march, 2017. And later on 08.04.2017 my brother want to send some money to my account in yes bank of rs. 12000 but in hurry he transferred the same to my axis cc account.

My statement is reflecting the credit of rs. 12000 and accordingly i have been following up with customer care people for the refund of 12000. They promised to send back the amount to my account and every time citing some technical reasons postponed the same for more than a month. Finally 2 days before when again i contacted the they told that the refund is not possible as there were some reversal of charges in the account

It i a clear breach of trust as i paid the entire due amount as per their proposal in time and they also acknowledged the excess credit in the subsequent statement. Now denying the refund is a clear cheating.

Please do the needful