Hello Axis Bank,
Date of the incident - 26th July 2021
Client number - unknown
Client name/ref: Sridevi Tripathi - Loan Defaulter phone number - +[protected]
Relationship with the client - Ex-Wife
Issue - Regularly abused and threatened by phone calls and disturbing parents by visiting their house.
Axis phone number which threatening us - +91 [protected]
Hello Axis Team,
I have always appreciated the professionalism of your bank. However, recently, I have been extremely shocked and disturbed by the overly abusive and threatening calls made by the Axis Credit Card Recovery team.
Sridevi Tripathi and I lived with each other for 14 days only (married on 14th December 2014 and separated on 29th December 2014). We signed a separation agreement and filed for divorce in 2020. We have been living separately since 2015.
She applied for and has been using Axis credit cards (and other banks possibly) for many years without my knowledge. There has been no verification of address or family contacts by your bank.
For the last 6 months, Axis recovery agents have been visiting my dad's house used in her credit card address without their knowledge. They very politely told the agents that Sridevi Does not live at that address anymore. My whole family and I have also been receiving calls about Sridevi. We have always politely cooperated and provided as much information as we had. However, to my extreme disappointment, last few days, the calls have been highly abusive and threatening. Using such offensive language in calls is not unprofessional behaviour, but it is also pointless as you are abusing and threatening the wrong person who has nothing to do with the credit/loan amount and its expenditures. I do not know about Sridevi's credit cards, and neither have my family or I used those cards for anything.
I have attached a voice call recording of your agent call with my brother.
Would you please look into the matter at the earliest?
Also, please take some action on your overtly abusive recovery agent, as he is a massive embarrassment to Axis bank's professional and reputed image.
Best regards,
Dr Hemant Tripathi
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