[Resolved]  Axis Bank — Failed transaction amount not credited

Address:Chennai, Tamil Nadu, 600118

Through Axispay, I tried to remit Rs.7000/- in to my account No.[protected], on 3rd April 2017.Following two attempts failed and the amount was credited back in my PNB account.
a.[protected]
b.[protected]
In both these cases, I got immediate SMS informing me of the failure and reversal of debit in my PNB account.
In yet another attempt vide transaction[protected], there was no such advice regarding failure or reversal of debit.. When I received no acknowledgement from my account in HSBC for the amount remitted, I checked the transaction details in the App. today and found this transaction also as 'Failure'.
So far I have not got any advice of reversal of debit. My PNB account also does not show any credit (reversed debit) till now.
Please resolve the problem and arrange to complete the transaction OR reverse the Debit.
Was this information helpful?
No (0)
Yes (0)
May 8, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 07, 2017
Axis Bank Customer Care's response
Hi,

Please raise "query" using Axis pay application. Our team will take the matter with NPCI and get back to you soon.

Regards,
Axis Bank
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Axis Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    52%
    Complaints
    12954
    Pending
    0
    Resolved
    6557
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all Axis Bank contact information