[Resolved]  Axis Bank — Failure in resolving the complaints raised for credit card [protected]

Address:	560078
Website:	www.axisbank.com

Hi,
I had raised below complaints for my credit card number [protected]
[protected]/03/2017 at 2:39 PM for Cancellation of EMI of 40000/-

[protected]/03/2017 at 6:34 PM for not cancelling the EMI based on above request and generating the bill and generating the interest on the amount. Raised a request for reversal of Interest charged even after paying off full amount before billing date

3) 24/03/2017 12:24 PM made a Follow up Call regarding the above request and informed the executive about my non availability over phone as I was travelling out of country and executive informed about sending the resolution over registered Email ID but didnt receive a single mail till today i.e., 06/04/2017

[protected]/03/2017 9:30 PM I did a follow up after I was back in the country but Mr. Gagan informed about closing the previous request and a new compliant was lodged by Mr. Gagan informing about the mistakes done from Axis Bank side where for the EMI cancellation request raised on 17th March, executive had taken a request on some other card number and hence a new request was raised.

5) 06/04/2017 3:40 PM made a follow up call and Mr. Megharaj picked up the call and told about the case still pending even after 5 working days (including Saturday 1st April which is not a bank Holiday) and hence he transferred the call to Mr.Gokul, a member of escalation team who informed that they want 5 more working days and without courtesy disconnected the call which was rude and unruly behavior.

Even after making me wait for 20 days in total for EMI cancellation, till today I have not got a positive resolution which is not acceptable and I am pained to inform you that your customer service guys especially Mr.Gokul, Escalation Team Member was rude and unruly.