[Resolved] Axis Bank Fastag — charging on tolls nh. even for not passing through the toll

P

pbjosheee

Address:	582101
Website:	[email protected]

Dates of the incidents 6.12.2019/ 30.01.2020 (2 debits of Rs 55/- not visiting the Toll of Bankapur (NH4 near Haveri-Karnataka). Veh.No MA3EUA61SOOD25824. I have been charging the said Toll eventhough I did not visited the Bankapur Toll. Further these charges are effected for the journey between Gadag-Hubli.(where said Toll does not appear. (i) I have complained to Customer care [protected] who are not lifting the phone.(ii) etc.[protected]@axisbank.com No proper response from them. (iii) I have also complained to Banking Ombudsman Bangalore They are also silent. (iv) Even the complaint made to PMO sect Newdelhi also no response. There is no end for such day robbery and I am afraid of recharging the account. I need to get refund for my above debits. Kindly help.

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Aug 6, 2021

Complaint marked as Resolved

Jan 30, 2020

Updated by pbjosheee Charging on Tolls NH. even for not passing through the Toll
Dates of the incidents 6.12.2019/ 30.01.2020 (2 debits of Rs 55/- not visiting the Toll of Bankapur (NH4 near Haveri-Karnataka). Veh.No MA3EUA61SOOD25824. I have been charging the said Toll eventhough I did not visited the Bankapur Toll. Further these charges are effected for the journey between Gadag-Hubli.(where said Toll does not appear. (i) I have complained to Customer care [protected] who are not lifting the phone.(ii) etc.[protected]@axisbank.com No proper response from them. (iii) I have also complained to Banking Ombudsman Bangalore They are also silent. (iv) Even the complaint made to PMO sect Newdelhi also no response. There is no end for such day robbery and I am afraid of recharging the account. I need to get refund for my above debits. Kindly help.

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Comments

Axis Bank Customer Care

from Pune, Maharashtra

Hi, we sincerely regret the inconvenience caused and are open to help you. We request you to write to us at etc.[protected]@axisbank.com. Regards, Team Axis Bank.

Reply

pbjosheee's [Complaint's author] reply, Feb 2, 2020

Sir, I have already written to them on 30th Jan 2020.And I got acknowledgement as under. Greetings From Axis Bank."Thank You for writing to us. We have noted your case with Interaction ID 100704609". I have already such replies to my previous mails. But the action of refunding the debit is not done so far. On 30th January 2020 I have received one more debit message at Bankapur Toll similar to one under reference. It is noticed that such debits are occurring whenever the Journey is undertaken to Hubli. And there is no Toll in between GADAG-HUBLI. Bankapur toll is 100 kms away from Gadag near Haveri. Please look into the matter.