Axis Bank Fastag Complaints & Reviews
Why Wrong Toll Deduction
This is for your information that, my AXIS FASTTAG account is wrongly deducted by INR 125 at Taroda-Kasba Toll Plaza, I am writing this to inform you that I am in Nashik city at my home and have not travelled at all from last few days, how come my AXIS FASTTAG account is deducted by INR 125.
Request you to resolve the issue and credit back the deducted charges to my account ASAP.
MY Vehicle no is -MH17T1687
Wrong Trip No[protected].
Request you to resolve the issue and credit back the deducted charges to my account ASAP.
MY Vehicle no is -MH17T1687
Wrong Trip No[protected].
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Wrong toll charges
| Address: Your FASTag A/c has been debited with INR 75 for transaction, Vehicle no. RJ20CG9963 at Toll Kota Bypass Toll Plaza on 2022-06-16T10:30:32. |
On 16/6/22 I was going by my vehicle RJ20CG9963, when I crossed kota bypass toll my fast tag debited by 75/-, by the rule all kota registered vehicle passes free from this toll.
Pl do needful….
Regards
Kuldeep handa
Pl do needful….
Regards
Kuldeep handa
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Wrong toll deduction
| Address: (Your FASTag A/c has been debited with INR 75 for transaction, Vehicle no. RJ20CG9963 at Toll Kota Bypass Toll Plaza on 2022-06-16T10:30:32. |
On(16/6/22) i was going by my vehicle RJ20CG9963, when I crossed kota bypass toll my fast tag debited by 75/-, by the rule all kota registered vehicle passes free from this toll.
Pl do needful….
Regards
Kuldeep handa
Pl do needful….
Regards
Kuldeep handa
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Wrong debit of account
| Website: digipay.axisbank.co.in/fastag-recharge/login |
On 21st April, I took Nice Ring Road from Electronic City, Hosur toll plaza to Magadi Road (P6) and Rs 145 was deducted, which is correct. Later I received another debit message for using Tumkur Road (P7) toll and Rs 35 was debited which I never used. This is completely wrong debit. Tried contacting bank through toll no., it never goes through. Online on fastag account also it shows some error message and does not take complaint.
Kindly take a note and resolve the dispute.
Kindly take a note and resolve the dispute.
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Double Toll Deduction At Mulund Toll Plaza
| Website: digipay.axisbank.co.in/fastag-recharge/login |
My Wallet has been doublely Deducted at Toll plaza at Mulund checknaka yesterday on 26 Dec2021 when going from Mumbai to Thane.
It happened as Scanner of another Lane from long distance deducted earlier and then last lane again got deducted when my turn came.
Details as under :
26-Dec-2021 05:29:00 PM 26-Dec-2021 05:29:48 PM ETC/[protected]/010B[protected]/MH02FJ9780/540012/[protected] MH02FJ9780 Mulund(EEH)
26-Dec-2021 05:36:00 PM 26-Dec-2021 05:36:50 PM ETC/[protected]/010B[protected]/MH02FJ9780/540012/[protected] MH02FJ9780 Mulund(EEH)
(Instead of 40 Rs, 80 Rs was deducted)
Kindly reverse Rs.40 in my wallet.
I Spoke to CALL CENTER, he gave following ID for compalined
I complained on etc.[protected]@axisbank.com
It happened as Scanner of another Lane from long distance deducted earlier and then last lane again got deducted when my turn came.
Details as under :
26-Dec-2021 05:29:00 PM 26-Dec-2021 05:29:48 PM ETC/[protected]/010B[protected]/MH02FJ9780/540012/[protected] MH02FJ9780 Mulund(EEH)
26-Dec-2021 05:36:00 PM 26-Dec-2021 05:36:50 PM ETC/[protected]/010B[protected]/MH02FJ9780/540012/[protected] MH02FJ9780 Mulund(EEH)
(Instead of 40 Rs, 80 Rs was deducted)
Kindly reverse Rs.40 in my wallet.
I Spoke to CALL CENTER, he gave following ID for compalined
I complained on etc.[protected]@axisbank.com
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Not able to recharge
I bought axis bank fast tag 3 years back from the beginning i tried to recharge my fast tag many times but just only one time i was able to recharge it regarding the same issue i hace visited the axis branch and asked them to uodate my kyc and recharge my fast tag they told me that they do not have access to do the same and suggested me to mail on customer care i did tge same and i got a mail from axis bank said that your fast tag kyc has been updated. And now i am trying to recharge it again since one month and facing same issue not abke to recharge. I have contacted to customer care many times but no solution found it was so much iritating i sent a mail to axia bank to refund my fast tag security amount but did get any reply
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Hi, we request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regards, Team Axis Bank.
Reply
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Regarding recharge issue
| Address: Axis Bank civil lines jhansi |
I am a axis bank fastag holder and I am tried many times to recharge fastag from afternoon .I called customer care executives they told me to do blah blah I did but recharge not done any cost .I am traveling from jhansi to Delhi and I am facing problem.Now the executive are not attending the call.
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Fastag black listed
My axis bank fastag is blacklisted. I had raised a complaint by calling customer care. But they have not resolved yet. I am much dfacing much problem at toll gates. Now I wish to close my account from axis bank.
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Not received refund against double transaction at Toll plaza since 4 months
I would like to raise complaint against Axis Bank Fastag for their pathetic service in providing resolution against a complaint raised by me for double debit at Duhai toll plaza, since i made the payment through cash (also provided slip of proof) i was also charged through my Axis bank Fastag account and hence double debit.
I have raised 4-5 complaints with Axis Bank Fastag but all have been closed without any resolution, the last response i received from them on 21st Jan, 2021 on this was that they will look into the complaint and provide response as soon as possible, but it has been 4 months since i first registered my complaint in Oct 2020 and not received resolution till now, although NPCI provides resolution within 22 working days but no action from Axis Bank Fastag to follow this.
-Dushyant
I have raised 4-5 complaints with Axis Bank Fastag but all have been closed without any resolution, the last response i received from them on 21st Jan, 2021 on this was that they will look into the complaint and provide response as soon as possible, but it has been 4 months since i first registered my complaint in Oct 2020 and not received resolution till now, although NPCI provides resolution within 22 working days but no action from Axis Bank Fastag to follow this.
-Dushyant
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Not able to recharge by any means since last 6 days
My wallet Balance is 260, I am trying to recharge it, even I have linked my axis bank account with it but always showing error 500.
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| Website: etc.axisbank.co.in |
I had a dispute Transaction on my FasTag account before it gets Delivered to me.
I Had Received following SMS on my mobile 05th Jan 2020,
"Dear Customer, Your FasTag Account has been debited Rs. 135 for transaction for Vehicle MHXXCUXXXX at Toll Chandwad toll plaza on[protected]T23:25:17. Balance amount in the Account is Rs. 65. Call toll free number [protected] for any dispute."
I had Applied for it...
I Had Received following SMS on my mobile 05th Jan 2020,
"Dear Customer, Your FasTag Account has been debited Rs. 135 for transaction for Vehicle MHXXCUXXXX at Toll Chandwad toll plaza on[protected]T23:25:17. Balance amount in the Account is Rs. 65. Call toll free number [protected] for any dispute."
I had Applied for it...
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wrong debit to my card
| Address: Mumbai City, Maharashtra, 400066 |
I am using fastag card issued by axisbank. My fastag a/c no is [protected]. My account was debited for rs.55/- on 8/2/2020 giving reason as adjustment entry. On enquiry they asked me to submit my rc copy and photo graph of my car. I shared both photo with car registration no.
They say it was done but not still giving me credit not proper explanation. Why and how did they debit my card with my consent. No answer as yet. Also wo asking me axis bank has debited 800/- from my personal account and credited to fsstag ac. This we loose confidence in whole system of fsstag debit. On 8/2/2020 have not crossed any toll gates also.
My humble request is to rectify this.
Thanks
Jagannath kulkarni
Car no. Mh02by6029.
They say it was done but not still giving me credit not proper explanation. Why and how did they debit my card with my consent. No answer as yet. Also wo asking me axis bank has debited 800/- from my personal account and credited to fsstag ac. This we loose confidence in whole system of fsstag debit. On 8/2/2020 have not crossed any toll gates also.
My humble request is to rectify this.
Thanks
Jagannath kulkarni
Car no. Mh02by6029.
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Hi, we wish to inform you that Auto debit facility is activated for wallet Id- [protected], Rs.800/- debited from bank account and credited to wallet ID, the same can be used for future toll transactions. Regards, Team Axis Bank
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Resolved
Resolved
charging on tolls nh. even for not passing through the toll
| Address: 582101 |
| Website: [email protected] |
Dates of the incidents 6.12.2019/ 30.01.2020 (2 debits of Rs 55/- not visiting the Toll of Bankapur (NH4 near Haveri-Karnataka). Veh.No MA3EUA61SOOD25824. I have been charging the said Toll eventhough I did not visited the Bankapur Toll. Further these charges are effected for the journey between Gadag-Hubli.(where said Toll does not appear. (i) I have complained to Customer care [protected] who are not lifting the phone.(ii) etc.[protected]@axisbank.com No proper response from them. (iii) I have also complained to Banking Ombudsman Bangalore They are also silent. (iv) Even the complaint made to PMO sect Newdelhi also no response. There is no end for such day robbery and I am afraid of recharging the account. I need to get refund for my above debits. Kindly help.
Aug 6, 2021
Complaint marked as Resolved View replies
Hi, we sincerely regret the inconvenience caused and are open to help you. We request you to write to us at etc.[protected]@axisbank.com. Regards, Team Axis Bank.
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Resolved
Resolved
no delivery of fastag
| Address: Ahmedabad, Gujarat, 380059 |
| Website: etc.axisbank.co.in |
I regret to inform you that still i have not received my fastag sticker despite many reminders. When i call their customer care number either nobody is picking the phone or it is engaged. When i visit their branches they also not giving satisfactory response. They advise us to either call your customer care number - which is of not use, or send email to this id - which also give me interaction id and no details of status of my order.
In given circumstances i am disappointed with bank's service. I want somebody from the bank who is knowing the status of my fastag order to call me and brief me about it. Please reply me with details of status or refund me my money so that i can arrange my fastag from other sources.
In given circumstances i am disappointed with bank's service. I want somebody from the bank who is knowing the status of my fastag order to call me and brief me about it. Please reply me with details of status or refund me my money so that i can arrange my fastag from other sources.
Aug 6, 2021
Complaint marked as Resolved View replies
Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.
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Resolved
Resolved
fastag
| Address: Bangalore, Karnataka, 560066 |
1. Request to change the tag from blacklisted to active
2. Refund the adjustment entry amount of rs. 245
I have shared all the requested documents over email.
Multiple complaints i have raised so far and no resolution yet so far.
Below are the service request details.
Sr no
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
Wallet id : [protected]
Interaction id :[protected]
Mobile number : [protected]
2. Refund the adjustment entry amount of rs. 245
I have shared all the requested documents over email.
Multiple complaints i have raised so far and no resolution yet so far.
Below are the service request details.
Sr no
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
Wallet id : [protected]
Interaction id :[protected]
Mobile number : [protected]
Aug 6, 2021
Complaint marked as Resolved View replies
Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
Hi,
Had given the SR details. That shows how many times i contacted the Customer Service.
No resolution given. Also customer care people doesnot understand the problem. if i ask something, they tell me something different.
Thanks
Had given the SR details. That shows how many times i contacted the Customer Service.
No resolution given. Also customer care people doesnot understand the problem. if i ask something, they tell me something different.
Thanks
Hi, we request you to write to us at etc.[protected]@axisbank.com. Regret the inconvenience caused. Regards, Team Axis Bank.
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fastag sticker
| Address: SAME AS PRIMARY APPLICANT, 560085 |
I have ordered fastag with axis bank. Iam yet to receive the tag sticker. Below is the mail conformation for axis bank.
From: fastag. [protected]@axisbank.com [mailto:fastag. [protected]@axisbank.com]
Sent: 05 december 2019 12:03
To: [protected]@yahoo.com
Subject: lead managment successfull placement order alert
Dear customer,
Your etc fastag order has been successfully placed. We will dispatch the tag within 7 working days form the date of receipt
From: fastag. [protected]@axisbank.com [mailto:fastag. [protected]@axisbank.com]
Sent: 05 december 2019 12:03
To: [protected]@yahoo.com
Subject: lead managment successfull placement order alert
Dear customer,
Your etc fastag order has been successfully placed. We will dispatch the tag within 7 working days form the date of receipt
View replies
Hi, we regret the inconvenience caused and thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
I am applied for fastag on 23/1/20 by i don't recd fastag till now.
fastag transaction is[protected]
my phone no. is [protected]
fastag transaction is[protected]
my phone no. is [protected]
Girishoberoi's reply, Jan 31, 2020
Its been 8 days that i've applied for fastag through axis bank online website exactly on 23/01/2020, still the fastag has not reached me despite of within 7 days dispatch and all the customer care numbers from axis bank just keeps ringing and no one receives the call. Mandatory period to have fastag is 15 december 2019 and axis fastag procurement has not done yet, kindly help me get track of where my fastag shipment is. Thank you
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| Address: 577004 |
Its been 15 days that i've applied for fastag through axis bank online website exactly on 27/11/2019, still the fastag has not reached me despite of within 7 days dispatch and all the customer care numbers from axis bank just keeps ringing and no one receives the call. Mandatory period to have fastag is 15 december 2019 and axis fastag procurement has not done yet, kindly help me get track of where my fastag shipment is. Thank you...
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fastag not received
| Address: 14/100, Opposite Plot No. 156" "Scheme-4,", Rajendra Nagar, Alwar, Rajasthan, 301001 |
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Axis Bank fastag not received
I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
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Axis Bank fastag not received
I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
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Hi,
Ordered Fastag on 03rd Dec, however, no one is in position to let me know where the product is.
You are going against the quality, that axis bank is known for.
Ordered Fastag on 03rd Dec, however, no one is in position to let me know where the product is.
You are going against the quality, that axis bank is known for.
msandeep09's reply, Dec 16, 2019
I had purchased axis fastag online on 3rd dec. The fastag has not been received and there is no response from axis bank other than sending fastag wallet messages and asking to recharge.
There is no link to track delivery status of axis fastag. Customer support number toll free number show thier helplessness as they does'nt have any tracking option either.
I regret my decision accepting Axis bank as my service provider for Fastag. I should have gone to Paytm for that sake as my wife received it from them in five days timeframe.
We have to leave for Jaipur by next Sunday and with no Fastag will bear the pain on toll plaza's.
Please if someone can help.
There is no link to track delivery status of axis fastag. Customer support number toll free number show thier helplessness as they does'nt have any tracking option either.
I regret my decision accepting Axis bank as my service provider for Fastag. I should have gone to Paytm for that sake as my wife received it from them in five days timeframe.
We have to leave for Jaipur by next Sunday and with no Fastag will bear the pain on toll plaza's.
Please if someone can help.
Appliedfor axis bank fast on 1st Dec, as per axis bank user will get fastag in 7 days but still I have not received the fastag though recieved the wallet id.
When I will get fastag and who will be responsible for toll charges that I am paying right now in cash.
When I will get fastag and who will be responsible for toll charges that I am paying right now in cash.
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Resolved
Resolved
deduction of toll by fastag even after tolls were paid in cash
On 31.08.2018 on way from Noida, U.P. to Hissar, Haryana by car (RC No. UP16BW1536). At two toll booths toll was paid in cash (₹60 and ₹70) but despite that the aforementioned toll amounts were also deducted from my Axis Bank FasTag wallet.
This is not only unacceptable but also illegal. The amount ₹130 should, therefore, be reimbursed/ credited to my FasTag wallet immediately.
Prashant Kumar
This is not only unacceptable but also illegal. The amount ₹130 should, therefore, be reimbursed/ credited to my FasTag wallet immediately.
Prashant Kumar
Aug 6, 2021
Complaint marked as Resolved View replies
Hi, we are here to help ! Please DM us your contact number and we will get back shortly. Regards, Team Axis Bank.
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Axis Bank Fastag Recent Comments
- Not able to recharge
I bought axis bank fast tag 3 years back from...
1 - dispute transaction before delivery of fastag
I had a dispute Transaction on my FasTag account...2 - wrong debit to my card
I am using fastag card issued by axisbank....1 - charging on tolls nh. even for not passing through the toll
Dates of the incidents 6.12.2019/ 30.01.2020...2 - no delivery of fastag
I regret to inform you that still i have not...1