[Resolved] Axis Bank — fastag not delivered

Vamsi Manoj

from Hyderabad, Telangana

Address:

SRK Puram, Incometax colony, saroornagar mandal, Hyderabad, Andhra Pradesh, 500035

Hello i paid the amount through axis bank to get fast tag on 26-nov-2019. Its been 18 days till now i didn’t received fast tag and there is no tracking details also. So i tried to reach help line number. The number is not working i keep on trying one fine day it started ringing and some lady answered and gave the fake details as your tag is going to be delivered by thursday[protected]. Till now i didn’t received any tag and the provided reference number is wrong to track.

So this is not the way to serve the clients. Very worst service. Kindly stop serving this fast tag if you can’t manage and provide proper details.

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Jan 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank