[Resolved] Axis Bank — fastag not delivered/ not showing in tracking status

Bapu Gorakh Asane

Jan 3, 2020

Address: Next to akshay beer shoppy, perne phata. Tal. Haveli, 412216

I applied fastag on 19th dec but till not received.

Message as below.
Dear customer, thank you for registering with axis bank fastag services your fastag account no : [protected] is activated with vehicle number : mh12kj2638 on dec 30 2019 7:10pm

Your fastag has been successfully recharged for rs.200 on 12/30/2019 7:16:04 pm. Our reference number for the transaction is[protected]. Balance amount in the account is rs.200.

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Feb 4, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2020

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank

Verified Support

Jan 04, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regards, Team Axis Bank.

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Comments

Laddi rajbir

Jan 3, 2020

Hell sir my name HARWINDER SINGH form Punjab i like axis bank service, good bank good service bu sir i will first time complain to you, 24/12/2019 i will 50000 Transfer my friend account but transaction failed sir but 50000 amount cutting to my account so 2 days finish not reverse this amount so please return my amount to my account please sir ...

fastag not delivered/ not showing in tracking status - Comment #3618717 - Image #0

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, sorry for the inconvenience caused. we have a robust reconciliation process and the debited amount is normally automatically credited back in 2 business days. If the amount is not credited, you can refer the link https://application.axisbank.co.in/WebForms/axis-support/product/Fraudanddispute.aspx and raise a dispute. Regards, Team Axis Bank

Bhavya Tech

from Durg, Chhattisgarh

Jan 3, 2020

Have applied for online fastag on 18.12.2019 in Axis Bank having URN[protected] with payment. Received mail on 19.12.2019 about issue of fastag. It should have been delivered with in 7 days but till date not received the same.No body is responding in toll free customer care.

Axis Bank Customer Care's response, Jan 4, 2020

Verified Support

Hi, we request you to kindly write to us at [email protected] for further assistance. Regards, Team Axis Bank.

dhimansatish

from Kapurthala, Punjab

Jan 3, 2020

I have applied two fastag for our two vehicles on 3rd of December 2019. I have paid 200x2 = 400 for both tags. They don't have customer care number where anyone can talk to them.

Receipt Nos.[protected] and[protected]

dhimansatish's reply, Dec 28, 2019

I didn't get the Fastag against the receipt numbers I've mentioned above here in complaint. They are just sending the status of another vehicle which is on my name.

i am talking about the Receipt numbers: 100000169963 and 100000170088

One Innova (HRO2AB0045) and one swift VDi (HRO3S0450).

Didn't get any sms on the mobile numbers mentioned with the orders applied.

dhimansatish's reply, Dec 28, 2019

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, we regret the inconvenience caused and request you to write to us at [email protected] for further assistance in the referred matter. Regards, Team Axis Bank.

dhimansatish's reply, Jan 6, 2020

I have written complaint to: [email protected]. I have tracking the email. Its nearly 10 days now they have not opened the email yet.

[email protected]

from Mumbai, Maharashtra

Jan 3, 2020

Applied FASTAG on 21NOV2019, FASTAG not received... still doing followup, but no assurance or exact date of delivery or current status of my FASTAG or any of complaint...

[email protected]'s reply, Dec 24, 2019

Applied FASTAG on 21NOV2019, FASTAG not received .until 24DEC2019...
still doing followup, but no assurance or exact date of delivery by AXIS Bank Ccare,
Also current status of my FASTAG and complaints/requests filed by me are not available with them...

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.