[Resolved]  Axis Bank — fastag not received even after 30 days

I applied for fastag for my cars through axis bank online portal on 17 december 2019.
I didnt recieve any fastag sticker till 28th december and then tried to cantact via toll free number to get the tracking id for my fastag stickers.
But, on 28th december they said the stickers will be delayed due to high demand and asked me to raise a request via e mail. I did that and recieved an e mail for the same.

After that today on 15th january i called them as stickers are not recieved till date. They said the stickers were approved on 1 jan 2020 and it takes 7 to 10 days for processing.

Now, my concerns are
1. I have not recieved my stickers even after around 30 days of application when the expected time is 7 days.
2. The service provider is not giving any explanation for this long delay and also is not providing the courier tracking id.
3. When will i be recieving the stickers as every time i have to wait for long while crossing toll plaza and i need to pay more for the fault of axis bank in delaying the process.

Screen shots attached