[Resolved] Axis Bank — fastag ordered

Keshavan Gorur

Address:

# 462, 8th Main, 4th Block, Koramangala, 560034

Dear sir,

I have made payment of rs.400/- from net banking of canara bank towards purchase of fastag for vehicle no. Ka01ml7077 through your website fastag : 404

Fastag : 404

After making the payment i got technical error code no. 412 (Screenshot attached) and i did not get the payment receipt. But the amount of rs.400/- has been debited from my canara bank account.

My mobile no. Is [protected]

I request you to kindly process the transaction or refund the amount immediately.

Regards.
G. G. Narasimhan

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Feb 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

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Comments

[email protected]

Hi, i have saving account in axis bank & when i checked my balance they have deducted 3439 rs from my account written as Consolidated Charges.plz help me to get my money back

Axis Bank Customer Care's response, Jan 13, 2020

Verified Support

Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.

SubrataKumarPal

I ordered online for fastag through Axis Bank Online lead creation on 24 th Nov 2019. Till date card not received to me. No update either via mail or phone. Coustomr support of axis bank informed me there is no wallet creation was done. At the time of online lead creation the name printed on the receipt is not mine. May be some technical fault.

Axis Bank Customer Care's response, Jan 13, 2020

Verified Support

Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

ਬ

ਬੰਤਾ ਪੱਲ੍ਹਾ

Fastag was ordered on 31 dec and there is no delivery status

How to check the fastag delivery status.

Kindly let me know the steps to check the status and delivery time for the fastag.

Also the toll free number for fastag is not working. Have tried calling number of times but there is no response.

Kindly assist.

Axis Bank Customer Care's response, Jan 13, 2020

Verified Support

Hi, we regret the inconvenience caused. You can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.