Axis Bank — flipkart axis credit card reinsication/ reactivation

Address:

Hyderabad

I have been using flipkart axis card from past 2 years. Due to lockdown i have applied for moratorium. On september 2020 i got a call stating that i have to make immediate payment i was unable to make any payment. I have requested that im out of the state and cant make any payment as per now. And immediately my card stopped showing up in credit card section in internet banking. Im unable to see outstanding balance or any other details whatsoever as it says apply for a new card. Where did my card details go? My account was put on hold for 32000. Later on november 4th 2020 i have paid 35500 which was the full amount as they said including 10500 intrest. Later my account was still on hold for a week and 4000 have been deducted when i have transfered in my account. I didnt get the extra money that got deducted. Neither i got my card back. When i contacted the bank they said its premanently blocked. Nobody is helping me out even after paying the full amount. All i need is my credit card to should show up in my internet banking so that i can access autodebit. Its so unfair that in the times of pandemic these banks are playing with people charging heavy intrest and even after paying that there is no use. Customer care is pathetic and the bank employees dosent even know what 100% on auto debit means. Sheer useless.