Axis Bank — Foreign Check Delay and Lack of Transparency Axis Bank Basti Bawa Khel, Jalandhar

I deposited a foreign check at Axis Bank Basti Bawa Khel, Kapurthala Road, Jalandhar. For 4–5 months I was repeatedly told the delay was due to the foreign bank.

After I filed an RBI complaint, the branch manager Kamaljit informed me that the check had actually been sitting at the branch and had not even been sent to the foreign bank for clearance during that entire period. Throughout those months I was never informed of this despite regular follow-ups.

Because of this delay, I lost an opportunity related to a separate dispute in the United States that depended on the timely clearance of this cheque, which caused me an estimated loss of about $4, 000. An informal compensation of ₹3, 500 was mentioned but never processed. In their response to RBI, the delay was even attributed to me.

I have been a customer of this bank for over 14 years and have email records and call recordings documenting my follow-ups. The matter was handled by branch staff including Kamaljit and Hunny Arora.

Customer: Anmol Chugh
Contact: [protected]