Axis Bank — Forex card - multi-currency card - access transaction fee on cash withdrawal

Address:

Bangalore

Dear Axis Bank,

I have one axis bank fore card provided by my company, I have mad one cash withdrawal transaction or euro 600 from one ATM in Madrid, Spain.
At the time of transaction the charges showed me was around 9Euros for the transaction but when I made the transaction total 917.81 Euros is charged on my card.

Can you please look into it and do the needful as 117.81 euros charges on cash withdrawal of 800 euros are not appropriate and its around 15% of transaction value and that was never communicated.

I have also written one mail regarding this through your customer care portal but got no response form you people.

Requesting you to kindly look into it.

My Name - Sandeep Patel
Card number - [protected]
Date of transaction - 05-October-2022
Amount of cash withdrawal - 800 Euro
Deduction from card - 917.81 Euro