[Resolved]  Axis Bank — fraud-not returning my money

My account number [protected] has been closed on 30 AUGUST, 2017
Today it is 11 JUNE, 2018.Almost a year has passed and the bank has not been able to give my balance amount of 26290/-.I HAVE BEEN TO MY HOME BRANCH, Paschim Vihar many a times in this time...
But according to them they have sent my demand draft to my address but they have no idea where it is...
neither they have a tracking number...nor are they specific about how much time it will take my demand draft to found.They are being vague about giving me money back...The operational head is not at responsible and keeps speaking rudely when asked about the demand draft...
Just because i have closed my account they have stolen my money...They are not even responsible enough to give demand drafts properly to the courier services..WHEN ASKED HOW MUCH IT WILL TAKE TO TRACK MY DEMAND DRAFT...
AND THE WORST PART IS THAT THE OPERATIONAL HEAD IS GIVING THESE ANSWERS...
Is this the kind of responsible people AXIS BANK is hiring.?
THEY ARE NOT RESPONDING ANYWHERE
IN CALLS THEY SAY EMAIL US..
I HAVE CALLED the branch number[protected],[protected], [protected],[protected]
nobody can give a satisfactery response
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Jul 14, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 13, 2018
Axis Bank Customer Care's response
Hi, we are here to help ! Please provide us your contact details so that we can assist you better. We will get back shortly. Regards, Team Axis Bank.
Jun 14, 2018
Updated by surbhi lakhotia
what other details should i give...
i have attached the bank closure statement...
i have given my acccount number...
i have told you the branch name...
i have mentioned everything in my above post...
they SAY THEY HAVE THEY CANT FIND MY DEMAND DRAFT...
DO YOU THINK THIS THE KIND OF RESPONSE A BANK SHOULD GIVE TO ITS CUSTOMERS.?
Jun 14, 2018
Updated by surbhi lakhotia
YOU ARE DEFINATELY NOT HERE TO HELP...
OTHERWISE YOU WONT HAVE JUST REPLIED THE WAY YOU DID...
THESE RESPONSES ARE THE ONES I GET FROM AXIS BANK, PASCHIM VIHAR BRANCH...
I WANT TO KNOW WHERE MY DEMAND DRAFT IS...
I HAVE CLOSED MY ACCOUNT NOW I JUST WANT MY MONEY BACK...
IS IT TOO MUCH TO ASK.???????
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I have already submitted the closure of fixed deposit amount rs.1, 50, 000/-(number [protected]) on 01.06.2018. But till date, no such amount has yet been received.

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