[Resolved]  Axis Bank — Fraud transaction- need help

This is regarding the UPI transaction which I did on April 16th, 2023 at 5:17pm of Rs. 4000 via Googlepay.
The transaction got successful from my end and the amount got debited from my savings bank account (ICICI) but the merchant didn't receive the amount in his account. Due to this, I have to again make a payment of Rs. 4000.

After so many follow-ups with the ICICI bank, I have got the below details about the transaction. The amount has been transferred to the below account number.

Beneficiary Bank: Axis Bank
Beneficiary Account No. : ***********2063
Beneficiary IFSC: UTIB0000000
RRN[protected]

After checking with the merchant, the above-mentioned account number is not the merchant's account number and IFSC mentioned above is not a valid code.

Please help me in getting my money back into my ICICI bank account.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jul 29, 2023
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 26, 2023
Axis Bank Customer Care's response
Hi, we regret the inconvenience caused. We request you to liaise up with account holding Bank from where amount debited. Regards, Team Axis Bank.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Axis Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    52%
    Complaints
    12953
    Pending
    0
    Resolved
    6557
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all Axis Bank contact information