Axis Bank — fraud transaction on credit card

Varsha Chore

Address:

Shivajinagar Police Line near Modern College

Hello sir/mam,

I am varsha chore, this is an urgent complaint regarding fraudulent transactions via on my axis bank credit card for total inr 57090/- on the 11th june 2020 around 1.12 pm. Criminal called me and said i am calling from axis bank by reason of doing activation of my credit card, taken my personal details like name address and dob etc and done 5 transaction on my credit card. The details of these transactions are as below-
Bank name-axis bank.
Credit card no.-4514-*-*-4232.
S/n trans date trans time trans amount
1. 11/06/20 1.12pm 20236/- trans anlysis
2. 11/06/20 1.17pm 10118/- trans analysis
3.11/06/20 1.13pm 20236/- trans analysis
4.11/06/20 1.23pm 1500/- paytm wallet
5.11/06/20 1.20pm 5000/-yes bank

My credit card block automatically after suspicious 5th transaction. Its to late i have raised my complain to customer care and they ask me to go nearest branch and fill dispute form and submit.
Accordingly i have done it in axis bank fc road branch pune and immediately approved nearest cyber crime police station shivajinagar.
I submitted my written complaint which they ask me.

I request you to kindly help me with this issue asap. Please help to get my refund for the said amount at the earliest.
Thanks for co-operations in advance.

Best regards,
Varsha chore

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Axis Bank customer support has been notified about the posted complaint.

Sep 18, 2020

Updated by Varsha Chore Dear sir / madam,

Unfortunately till date I have not received any positive feedback in favour of me from bank.

Awaiting your positive feedback on my complaint. Requesting you pls look into this matter seriously.
I am very much disappointed from Axis Bank's approach towards my complaint. They have simply kept their hands up and said it's customer liability & responding negative feedback on my complaint. Same type of transaction done on someone customer of axis bank and he got positive response from your side. Anyway, this is for your information and if possible for improvement in your complaint resolving process and attitude towards customer complaints at your end.

Thanks / Regards
Varsha Chore